Privacy Policy
Your Rights
Clinic 42 is committed to delivering care in accordance with the Code of the Health and Disability Services Consumers’ Rights 1996.
More information on the HDC Code of Health and Disability Services Consumers’ Rights Regulation 1996 can be found here.
Your Privacy
At Clinic 42 / Stem Cell Life, we respect your privacy and are committed to keeping your personal and health information safe.
What information do we collect?
We collect information that helps us provide you with safe, high-quality care, such as:
Your name and contact details and date of birth
Your medical history and current health concerns
Test results and treatment information
Billing and payment details
We only collect the information we need to look after you properly.
How do we collect your information?
We usually collect information directly from you.
Sometimes we may also receive information from:
- Other healthcare providers (like your GP or specialists)
- Family members or caregivers (with your permission)
- Health services such as Health NZ or ACC
If we receive information from somewhere else, we will let you know
Why do we collect your information?
We collect your information to:
- Provide medical care and treatment
- Communicate with you about your health
- Coordinate care with other providers
- Manage appointments and billing
- Meet legal requirements
Your information will only be used for the purpose it was collected unless there is a legal reason to use it otherwise.
Who can see your information?
Your information may be shared with:
- Healthcare professionals involved in your care
- Administrative staff (for bookings and billing)
- Other services if needed for your treatment
We will not share your information with others unless:
- You say it’s okay
- It’s needed for your care
- The law requires it
How do we keep your information safe?
We take your privacy seriously and use secure systems to protect your information.
This includes:
- Secure computer systems and passwords
- Restricted access to authorised staff only
- Safe storage of paper records
We are required to keep your information secure at all times.
How long do we keep your information?
We keep your health records for at least 10 years after your last visit, as required by law.
Your rights
You have the right to:
- Ask to see your health information
- Ask us to correct anything that is wrong
- Know how your information is being used
These rights are protected under New Zealand privacy law.
What if there’s a problem?
If you’re concerned about your privacy, talk to us—we’ll do our best to resolve it. If needed, you can contact the Privacy Commissioner
Our promise to you:
- We will be open about how we collect and use your information
- Keep your information safe and confidential
- Only use your information for appropriate purposes
- Respect your rights at all times
If you have questions about your privacy please contact:
Clinic 42 / Stem Cell Life Privacy Officer – Dr Joanna Romanowska
More information on the Health Information Privacy Code (2020) can be found here.
Use of Cookies
A cookie is a small file that resides on your computer and is recognised by our server when you visit our site. A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (e.g., Mac or Windows), the browser that you use and what domain you are accessing our sites from. With this information we can track traffic to our site and ensure we provide relevant and useful information.
If you would rather not use cookies, you can refuse them by turning them off in your browser and/or deleting them from your hard drive.
Policy Changes
We reserve the right to change this Privacy Policy at any time.
Contacting Us
Email: reception@clinic42.co.nz
+64 9 6384242